Privacy policy

Privacy & Cookie Policy

Customer and website privacy policy for Unlazed LLC

Dated : 15th April 2026

1. Who controls your data

This Privacy Policy explains how UNLAZED LLC collects, uses, stores, shares, and protects personal data when you visit the Unlazed website, create an account, place an order, contact us, or engage with our customer support or marketing.

For the purposes of this policy, Additronix is the controller of customer and website personal data that it decides to collect and process in connection with the Unlazed business.

2. Categories of personal data we collect

• Identity data such as name and account details;

• Contact data such as email address, mobile number, billing address, and delivery address;

• Transaction data such as order history, payment status, returns, exchanges, and support records;

• Technical and usage data such as IP address, browser type, cookie data, and device interactions with the website;

• Marketing preference data such as consent choices, campaign responses, and communication preferences.

3. How we use personal data

• To create and manage customer accounts;

• To process, fulfil, deliver, exchange, repair, or refund orders;

• To communicate about orders, returns, complaints, warranty claims, or service updates;

• To verify transactions, detect fraud, and secure the website;

• To improve products, website functionality, customer experience, and operational reporting;

• To meet tax, accounting, regulatory, and legal obligations;

• To send marketing communications where permitted by law or based on your consent.

4. Legal grounds and operational basis

We process personal data where it is necessary to perform a contract with the customer, comply with a legal or regulatory duty, protect legitimate business interests in a proportionate way, or where consent has been obtained for a specific activity such as certain marketing or cookies.

Where consent is relied on, you may withdraw it at any time without affecting processing already lawfully carried out before withdrawal.

5. Sharing of personal data

We may share personal data with service providers and counterparties that support the operation of the website and business, including Shopify, payment gateways, delivery and fulfilment providers, fraud-prevention tools, customer-support tools, analytics providers, professional advisers, auditors, and competent authorities where disclosure is legally required.

We do not sell personal data as part of the ordinary operation of the website.

6. International transfers

Some technology, hosting, analytics, payment, or support providers may process personal data outside the UAE. Where this occurs, we will use reasonable organisational and contractual safeguards appropriate to the nature of the processing and applicable law.

7. Data retention

We retain personal data only for as long as reasonably necessary for the purposes stated in this Policy, including order fulfilment, warranty support, dispute handling, fraud prevention, accounting, tax retention, and legal compliance.

8. Customer rights

• To receive information about the categories of personal data processed, the purposes of processing, and with whom it may be shared;

• To request correction or completion of inaccurate or incomplete personal data;

• To request deletion where retention is no longer necessary or where applicable law otherwise permits deletion;

• To object to or restrict certain processing in the circumstances allowed by law;

• To withdraw consent for consent-based processing;

• To contact us regarding privacy questions, complaints, or rights requests.

9. Cookies and similar tools

The website uses cookies and similar technologies for essential operation, analytics, security, preferences, and marketing. Further detail is set out in the Cookie Policy and in any cookie banner or consent tool used on the site.

10. What cookies are

Cookies are small text files and similar technologies placed on your browser, device, or session to make the website function, remember preferences, help secure transactions, measure traffic, and support analytics or marketing

11. Categories of cookies we may use

• Strictly necessary cookies for site operation, cart, login, checkout, fraud prevention, and security;

• Analytics cookies for performance measurement and website improvement;

• Functionality cookies for preferences such as language, region, or session continuity;

• Marketing cookies where used for campaign effectiveness or audience relevance, subject to your choices and applicable law.

12. Third-party tools

Some cookies or similar technologies may be set by Shopify, payment providers, analytics services, app integrations, social tools, or advertising partners used on the website.

13. Managing cookie choices

You may manage cookies through browser controls, device settings, or any cookie preference banner or consent tool presented on the website. Disabling certain cookies may affect checkout, account use, or other website functions.

14. Policy updates

We may update this Cookie Policy to reflect changes in website configuration, technology, or law. The updated version will be posted on the website with the revised effective date.

15. Security

We use reasonable technical and organizational measures to protect personal data from unauthorized access, misuse, disclosure, alteration, or destruction. No internet or electronic storage method is completely secure, and we cannot guarantee absolute security.

16. Children's data

The website is intended for general consumers. We do not knowingly collect personal data from children for independent contracting or marketing purposes without appropriate lawful basis or adult supervision where required.

17. Contact for privacy matters

Privacy-related requests may be sent to UNLAZED with the subject line 'Privacy Request', we are based in Dubai, U.A.E..